Compact 9-in-1 multitool made of durable SS420 stainless steel, featuring a portable design for outdoor, camping, and daily use.
Includes functions like a bottle opener, screwdriver, and hex wrench.
Great for cutting baling twine, picking hooves, taking out nails etc
Key Chain
Compact 9-in-1 multitool made of durable SS420 stainless steel, featuring a portable design for outdoor, camping, and daily use.
Includes functions like a bottle opener, screwdriver, and hex wrench.
Great for cutting baling twine, picking hooves, taking out nails etc
Your rights under New Zealand consumer law
This policy does not limit your rights and remedies under the Consumer Guarantees Act (CGA) and the Fair Trading Act (FTA). Your consumer rights under New Zealand law will always take precedence over any company policy.
Consumer Guarantees Act (CGA)
The CGA provides a set of minimum guarantees for all products and services purchased from a business in New Zealand for personal or household use. Products must be of acceptable quality, fit for purpose, and match their description.Fair Trading Act (FTA)
The FTA protects you from misleading and deceptive business practices, including false claims about products or unfair sales tactics.Returns for faulty products
If a product you have purchased from us is faulty or not of acceptable quality, you are entitled to a remedy under the CGA. The appropriate remedy depends on the nature of the fault.
If the fault is minor:
We will choose to repair the item, replace it, or issue a refund. We must do so within a reasonable time and at no cost to you.If the fault is substantial:
You have the right to choose your remedy. A substantial fault means a reasonable consumer would not have bought the product if they had known about the problem.- You may reject the product and choose a full refund or a replacement of the same type and value.
- You may keep the product and receive compensation for the loss in value caused by the fault.
Process for returning faulty products
Contact us ateticaequine@gmail.com with your order number and a description of the fault.
Provide proof of purchase, such as a receipt or bank statement.
We will assess the item and confirm the appropriate remedy based on the CGA.
If the item needs to be returned to us, we will cover the return shipping costs for faulty items within New Zealand.
Returns for "change of mind" purchases
This section of the policy is not required by law and is offered as a gesture of goodwill to our customers.
We understand that sometimes you may change your mind about a purchase. If you are not completely satisfied with your item, we offer the following options:
- Time limit: You may return your item within [e.g., 30 days] of the purchase date.
- Conditions: The item must be unused, in its original packaging, and in a resalable condition.
- Refund options: For change-of-mind returns, you can choose to receive a store credit, an exchange for another item, or a refund to your original payment method. [Customize this section based on your business practices].
- Exceptions: Please note that the following items are not eligible for change-of-mind returns: [List specific items, e.g., sale items, gift cards, personalized products].
Process for "change of mind" returns
Contact us at eticaequine@gmail.com with your order number.
Provide proof of purchase.
You will be responsible for the cost of returning the item to us.
Once we receive and inspect the item, we will process your chosen remedy.
Damaged or incorrect deliveries
If your product is damaged during transit or you receive the wrong item, please contact us immediately. As the supplier, we are responsible for ensuring your order is delivered on time and in good condition.
Contact us
If you have any questions about our refund and return policy, please contact us at eticaequine@gmail.com
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We will ship as soon as possible and email the trancking number.